Mumbai: WhatsApp, the Meta-owned social media messaging platform, has banned 71,96,000 accounts in India in November last year. The social media messaging platform owned by Facebook parent Meta said that it banned over 19 lakh accounts in India ‘proactively’, which means the company took action on these accounts before it received any user reports of policy violations. These were accounts that were registered from a phone number with the +91 international prefix. The instant messaging platform has received 8,841 complaints from users in November.
These accounts were banned to combat abuse in compliance with the new IT Rules 2021. WhatsApp has more than 500 million users in India. According to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, all digital and social media platforms working in India and having a cluster of more than 50 lakh customers must release a monthly compliance. The compliance report should provide the details of customer complaints received by the firms and the actions taken by the team against such reports.
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As per existing regulations, WhatsApp receives grievances from users via emails sent to [email protected] and via mail sent to the India Grievance Officer via post.
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