Retirement fund manager EPFO has reduced the stipulated period for settlement of various claims such PF withdrawal, pension and insurance to 10 days from 20 at present.
In July 2015, the Employees’ Provident Fund Organisation (EPFO) had reduced the timeline for settling various claims to 20 day to improve the service delivery for its over four crore subscribers.
The body has launched the online claim settlement facility on May 1, 2017. It has planned to eventually settle claims of all Aadhaar and bank account seeded EPF accounts within three hours of receipt of an application.
“The timeline in case of claim settlements is 10 days and 15 days in case of grievance redressal management,” an EPFO statement said.
These are new provisions in the EPFO’s Citizens Charter 2017 launched in Bangalore today by Labour Minister Bandaru Dattatreya.
It said the Charter is an attempt to bring transparency and accountability on the part of EPFO and make service delivery system and grievance redressal mechanism more efficient.
The EPFO e-court Management System has also been launched which is in tune with the vision of Prime Minister Narendra Modi of digital India.