On Friday, Virgin Australia has apologised to those affected by the interruption of a global system, which influenced check-in and boarding systems.
Among many globally to experience the Sabre systems outage the airline was one of the third-party IT system used for check-in, boarding and flight bookings. It also impacted REX, JetBlue, American Airlines and Alaska Airlines.
Earlier there were daelay across the network as the airline checked in passengers for flights manually but the systems issue was resolved shortly before 7 pm yesterday.
We’re pleased to let you know the global system outage has been resolved. To all our guests travelling this evening and ahead of the weekend, thank you for your patience tonight. We’re working to get you on your way as soon as possible. ?? https://t.co/1MkhScTmdP
— Virgin Australia (@VirginAustralia) May 21, 2021
The company said in a statement in the early hours of Saturday morning, “While it has since been resolved, the impacts on our guests were felt right across our domestic network, and on behalf of Virgin Australia, we apologise for the disruption to their weekend travel plans.”
“We are working closely with Sabre to ensure that necessary measures are taken to prevent these outages from reoccurring.”
Virgin Australia flights are currently impacted by a global system outage which is affecting our check-in and boarding systems. We are working to resolve ASAP. Check your flight status here: https://t.co/m479B0nZMc
— Virgin Australia (@VirginAustralia) May 21, 2021
Sabre is investigating the cause of the outage, the airline said.
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