Mumbai: India based private air carrier, IndiGo Airlines has introduced an AI chatbot to improve its customer service experience. The AI chatbot named 6Eskai, uses GPT-4 technology to interact with customers in 10 languages. The chatbot can also book tickets across the entire IndiGo network.
The AI chatbot was developed in-house by IndiGo’s digital team in collaboration with Microsoft.
‘The AI bot boasts an impressive 1.7 trillion parameters, allowing it to answer a diverse range of commonly asked questions with ease. Early results from the soft launch indicate a remarkable 75 per cent reduction in customer service agent workload, showcasing the efficiency and effectiveness of the bot,’ said the airline in a statement.
The 6ESkai is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs, and connecting customers with an agent. The AI bot is capable of understanding written or typed language and verbal instructions using speech-to-text models.
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