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Scam or faulty electronic: Aadhaar holders starve due to lost rights

Aadhaar- an identity card that is currently linked to the daily aspects of a citizen. It is meant to stabilize the nation. But the very same card has caused disruption in the lives of the ordinary people.

For 40-year-old Maya Devi’s family in Delhi, survival has become a struggle as she has not been able to get the ration for the month of January. The fingerprints of all four family members are not getting recognized for authentication in the Aadhaar Card-based electronic Point of Sale (e-PoS) device at the ration shop. 

She is not the only one. These devices were set up in all 2,255 ration shops across Delhi from January 1 by the Delhi government in order to verify ration cardholders’ identities by matching their fingerprints against the Aadhaar database over the internet and clampdown on corruption. Non-recognition of fingerprints and connectivity issues in machines have been depriving many of their rations. 

Many of those who did not receive rations were told to come after January 15 as the government had declared it would introduce iris scan and one-time password from that day to solve the fingerprint issue. However, till date there are no signs of it, leaving people helpless.

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Since each ration card holder is entitled to 5 kg of ration, Maya Devi’s family of four has lost out on 4 kg rice and 16 kg wheat. These subsidized grains are a crucial source of nutrition for the family whose sole breadwinner is her husband, a construction laborer who earns only Rs. 5,000 a month. Maya Devi says, “I had gone to Shahpur Jat to get ration and they said my fingerprint does not match so I won’t get the ration. Then my husband took leave from work and both my children skipped school to go and even that failed so we didn’t get the ration. It is a loss…at the ration shop we could get 5kg of ration at Rs. 45 but outside the same thing would cost us up to Rs. 200.” 

While 1 kg rice costs Rs. 3 at the ration shop, the same is sold at Rs. 35 outside. For 1 kg wheat the cost is Rs. 2 at the ration shop but in order to buy it from outside one has to shell out Rs. 20.

According to data provided by the Delhi government, out of the 15,14,045 ration card holders who attempted to withdraw rations, a majority of 98%  succeeded. But the failure of 2%, though small in percentage terms is a huge number of 26,201 people. 

READ ALSO: Aadhaar to be reviewed in Supreme Court; what is in store

At the Krishna Nagar ration shop in East Delhi, 50-year-old Bhagwati waited for three hours till 6 in the evening to get the ration for her family of five as the device was not working due to lack of signals for connectivity. She said, “The earlier system was better where we just had to sign and take the ration. This new system is the worst.” 

Food Supplies Minister Imran Hussain claimed, “The system is still under trial and wherever there are connectivity issues we are trying to resolve them by providing antennas and replacing sim cards.” But ration dealers disagree. Saurabh Gupta, Secretary of Delhi Sarkaari Ration Dealers Sangh said, “I am trying to connect the machine even with my own WiFi but despite standing in a proper lane it is not connecting. It is unable to catch the WiFi signals. BEL (Bharat Electronics Limited) company’s engineers came and gave an antenna which they placed quite higher but still, the machine did not get any network.” 

In almost every household it is the women who queue up for ration. Maya Devi said, “Even if the husband’s fingerprint matches he won’t keep taking leaves from work to buy ration and kids won’t keep skipping school. It leaves just me and if my fingerprint doesn’t match…what is the point of this machine?” 

The government circular says that in cases of authentication failure shopkeepers are allowed to distribute ration manually but only up to 8% customers attached to the shop. If sale needs to exceed 8%, a government-appointed Special Officer will have to be deployed at the shop.  

The Delhi government carried out a pilot project for these POS machines in 97 ration shops across Delhi in December. On December 15, the Delhi Sarkaari Ration Dealers Sangh wrote a letter to the government informing them about the connectivity issues in machines and fingerprints of a large number of people not getting matched but the government never responded to it and launched it across all shops from January 1.


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